Returns & Refund Policy

We want you to be completely satisfied with your AstaPeak purchase. This policy explains how cancellations, returns, damaged products and our 90-day money-back guarantee are handled.

Can I cancel or change my order?

You may request a cancellation or change within 8 hours of placing your order.

After this period, your order may already have entered processing or shipment, meaning we may be unable to cancel or modify it.

To request a cancellation or change, contact us immediately at info@astapeak.com and include your order number.

We cannot guarantee cancellation once processing has begun.

Can I change my order?

If your order has not yet entered processing, we may be able to change the product, quantity, shipping address or subscription option.

Once the order has been processed or shipped, changes are no longer possible. Please contact info@astapeak.com as soon as possible.

90-Day Money-Back Guarantee

AstaPeak purchases are covered by our 90-day money-back guarantee.

If you are not satisfied with your purchase, contact us within 90 days of delivery at info@astapeak.com.

To submit a request, please include:

• Your full name.
• Your order number.
• Your email address.
• The reason for your request.
• A photograph of the product, if requested.
• Proof of purchase, if we cannot locate your order.

Our support team will review your request and provide the appropriate instructions.

The guarantee is limited to one approved refund per customer, household or delivery address unless otherwise required by law. Abuse of the guarantee, fraudulent requests or unusually large quantities may be refused.

Shipping charges, customs fees and expedited-delivery fees are generally non-refundable unless required by law or the refund results from an error on our part.

Do I need to return the product?

Depending on the circumstances, we may:

• Issue a full or partial refund without requiring a return.
• Request that unopened products be returned.
• Offer a replacement.
• Provide another appropriate resolution.

Do not return a product without contacting us first. We will provide the correct return address and instructions if a return is required.

Products sent to an unauthorized address may not be received or processed. The company address listed below is not automatically the return address.

Return Conditions

If a physical return is required, the product must:

• Have been purchased directly through our official website.
• Be returned within the period specified by our support team.
• Include the original packaging where reasonably possible.
• Be shipped according to the return instructions provided.

For health and safety reasons, opened or used supplements may not be physically returnable. However, they may still be considered under our 90-day money-back guarantee.

Unless the product arrived damaged, defective or incorrect, return shipping costs may be the customer’s responsibility.

We are not responsible for returned items lost or damaged in transit. We recommend using a trackable shipping method.

Damaged, Defective or Incorrect Products

If your order arrives damaged, defective or incorrect, contact us within 48 hours of delivery at info@astapeak.com.

Please include:

• Your order number.
• A clear description of the issue.
• Photographs of the product and shipping packaging.
• A photograph of the shipping label where possible.

After reviewing the request, we may offer a replacement, refund or another appropriate resolution.

Non-Returnable Items

Unless required by law or covered by our 90-day money-back guarantee, the following items may not qualify for a physical return:

• Gift cards.
• Free promotional products.
• Products purchased from unauthorized third-party sellers.
• Products damaged through misuse or improper storage.
• Products for which the applicable request period has expired.
• Products returned without prior authorization.

Refund Processing Time

Approved refunds will be returned to the original payment method.

Please allow up to 7 business days after approval for the refund to appear in your account. Processing times may vary depending on your bank or payment provider.

Subscriptions

Cancelling a subscription prevents future renewals but does not automatically cancel or refund an order that has already been processed.

To cancel your subscription, email info@astapeak.com at least one day before your next scheduled payment.

Contact and Company Information

AstaPeak
Operated by WIY International LLC
30 N Gould St, Ste R
Sheridan, WY 82801
United States

Email: info@astapeak.com

Please contact us before returning anything. Returns should only be sent to the return address provided by our customer-support team.